Once in a while, I’ll have a problem with a customer at the cannabis dispensary.
It doesn’t happen very frequently, because most of my customers are in a very good mood.
We also try to make the cannabis dispensary buying experience a fun and pleasant time. All of our budtenders are usually very upbeat and friendly and they really do their best to help each customer have a great experience in our store. Tuesday, my top sales girl had a problem with a customer and I heard the lady screaming at the top of her lungs. I have an office in the back of the store. I had the door closed so I could concentrate on making the next week’s schedule. I heard the screaming through the door and down the hallway. I got up from my chair so I could check on the commotion. The customer was yelling at my sales girl because she didn’t have any room left on her prescription to get more cannabis. The customer and every single medical cannabis patient is allowed to have 2 ounces of marijuana every 70 days. When that amount has been dispensed, the patient must wait until the following month. It’s the same law that pharmacies follow for filling all prescriptions. We cannot change the law, so the customer yelling wasn’t going to solve the problem. I tried to reason with the lady. I even offered her a deal on concentrate, but we eventually ended up escorting her from the building. She yelled and screamed the whole way to her car.